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SurfaceHub Gen1 Secure Boot Violation - Unable to Access UEFI Settings
Hi Microsoft Tech Community, We have 3x Surface Hub Gen1 devices showing "secure boot violation invalid signature detected" errors that appeared recently. Issue: Unable to access UEFI settings using the standard volume up + power button method across all affected devices. Attempted Solution: Followed flamurK's solution from 23rd June 2025 to collect Manufacturing.bin files using FAT32 USB drive named "BOOTME". Files collected successfully from all 3 devices. Problem: The secure file transfer link provided in that solution is organisation-specific and inaccessible to us. Request: We need a new secure upload link to submit our Manufacturing.bin files and device serial numbers for the 3 affected Surface Hub Gen1 units. Could Microsoft please provide an appropriate upload link for our organisation? Many thanks.
Safe to delete the Surface Hub 3 "admin" account?
We manage our Surface Hubs with Teams Rooms Pro (and Intune where needed). The Windows default local administrator account is disabled during enrollment by the Deployment policy. Intune is configured to add an Entra group to the Local Administrators group, whose membership we manage with an Identity Governance policy. We are all set for administration. And if we were ever to be locked out of a Surface Hub, we would re-image it and begin again. During the Out-of-box experience, a new administrator account named ".\admin", with a well-known simple three letter password, is added to Surface Hub 3 devices. Presumably, the account is added a "convenience". All my testing and research has shown that this account is not needed or used. Is it safe to delete ".\admin" account? Or later, will I find Microsoft expected to use that account in some way? Thanks, in advance.
Can I install "Windows Team" on a PC?
I have a 75" display touch, I have a computer with core i7, 2TB SSD, 32GB RAM, and a GPU 6GB. Can I install "Windows Team" on a PC? I want the functionality to use the computer but, I also want the ability to access to my meetings and files as the Hub 2s, from the inital screen of the system. There is a way to configure that? Best regards
The Surface Hub 2S flickers
The Surface Hub 2S flickers when it is switched on — the image appears and disappears. After a few seconds, the image is completely gone. The issue repeats itself only when the device is disconnected from the power supply and turned on again, as described above. What can I do? See thre video: https://streamable.com/0onoa7Multi-cast Surface Hubs
My department has multiple Surface Hub devices around the meeting room floor. We have many instances where it would be helpful to be able to control the devices from a central device - a hub, a computer, or similar. The goal here would be to project a screen, a slide or a video across the devices. They are hung on the walls throughout the floor - one example is when we need to usher groups of people back into the main room, we would love to cast an alert on all screens. Is there a way to do this on the Hub devices? We have considered starting a Zoom or other video call across them all, but that seems like an overly complicated workaround. Let me know if anyone has any ideas or experience with this.
Accidentally booted ASUS laptop from Surface Hub 2S Recovery USB, now can't boot/reinstall Windows
*This post is not about troubleshooting a Surface Hub device, it's about troubleshooting my personal ASUS GU604VI laptop that a Surface Hub 2S Recovery Image on USB has altered and potentially destroyed* 🙁 Backstory: I had a task at work to reset a Surface Hub 2S device. I followed Microsoft's instructions (here: https://learn.microsoft.com/en-us/surface-hub/surface-hub-recover-reset) to create a Windows 10 Team 2022 Update recovery image on a USB device. I then accidentally booted my own personal laptop from the USB drive - I was trying to put a couple of files on it and put it in my laptop before turning the laptop on (I should not have used my personal laptop for this in hindsight). The laptop booted automatically from the recovery flash drive instead of my internal SSD. I then realized I what was happening and shut it down. After that point NO Windows OS or other Windows install media will boot on my device. It appears that simply booting from the Surface Hub 2S recovery media made firmware-level changes to my laptop and is preventing me from booting into any non-Surface 2S Windows installation or even reinstalling Windows via boot from any Windows install media. I can boot Linux. Here is what I've tried to resolve it myself: Confirmed boot order and all the basics within the BIOS/UEFI firmware Reset BIOS to defaults Reflashed my BIOS (tried multiple different BIOS version levels) Disabled Secure Boot Wiped Secure Boot keys (returned to Setup Mode + restored default keys) Wiped my hard drive and tried to reinstall Windows (can't boot from Win11 or Win10 install media - I've tried created it using the Windows Media Creation tool and Rufus from the latest official Win11 and Win10 ISOs. None will boot into Windows setup, all return me directly to the boot device selection screen. Tried to boot to Windows Recovery Drive made from another Win11 system - same situation, returns me directly to the boot device selection screen Tried to boot Hiren's Boot CD on USB (based on WinPE) - same situation as above Tried multiple USB ports Tried multiple USB flash drive brands Tried disconnecting my laptop battery and letting it sit (CMOS reset type-of-thing) Tried booting directly from the various Windows .EFI files using shell.efi from UEFI - none will boot, they do nothing. Launching Linux .EFI files boots them just fine My laptop is a UEFI-only device. I cannot boot it into CSM/BIOS mode. I have to use UEFI boot. Power cycle/hard reset procedure with holding the power button for 1 minute Removed my SSD and tried to get the laptop just to boot to a Windows setup USB stick - same situation, returns me directly to the boot device selection screen Called ASUS, they want me to send them the laptop for an $85 diagnosis. It's out of warranty by 4 months. They will likely have to replace this motherboard, and this will cost big bucks. Tried to follow Microsoft's documentation on how to 'Migrate to Windows 10/11 Pro or Enterprise on Surface Hub 2S' (https://learn.microsoft.com/en-us/surface-hub/surface-hub-2s-migrate-os#update-uefi-on-surface-hub-2s-to-enable-os-migration) thinking that this may hold the key to being able to unlock the boot capabilities to allow my laptop to boot to normal non-Surface Windows again. I can get to the 'Update UEFI on Surface Hub 2S to enable OS Migration' step but cannot complete it since I don't have the Surface-specific UEFI options to install the DfciUpdate.dfi management settings file from USB. I finally installed decided all was so screwed up that I might as well actually fully install the Surface Hub 2S Windows 10 Team 2022 Update on my laptop and go from there - so I did. It booted and fully installed successfully and now I have a Surface Hub 2S laptop. It boots, but not to what I want it to, of course! I want to be back at normal Windows 11. I found one or two others having similar issues online (but not many people!): These three posts are from the same person - I tried but cannot use his solution because I cannot get Shift+F10, Windows+R, Ctrl+Shift+Esc or any other combo to give me the ability to launch a cmd.exe window. I think this is because the Surface Hub 2S is running in Windows S mode. https://forums.tomshardware.com/threads/unable-to-boot-uefi-from-sata-or-usb-after-connecting-surface-hub-ssd.3757053/ https://answers.microsoft.com/en-us/windows/forum/all/unable-to-boot-to-uefi-via-sata-or-usb-device/655da88e-e5fe-4077-a9ce-5915e918cc90 https://www.reddit.com/r/WindowsHelp/comments/tt4d8v/unable_to_boot_to_uefi_sata_or_usb_installer/?rdt=57727 This post is extremely close to my situation, probably the exact same root issue https://answers.microsoft.com/en-us/surface/forum/all/i-have-interesting-situation-please-read-carefully/3470d7eb-b62d-48db-afda-b7c85c3991c0 Could you please help me get my laptop back, Microsoft engineers? (and/or anyone else!) Thank you!Can't get support for my Surface 3 hardware issue
I can't seem to get support for my Surface 3 laptop, which is still under warranty. There is something wrong with my charging port. I got a new charger (thought that might be the issue) but the same thing happens - light is on but laptop doesn't charge. When i fiddle with the position of the charger something it starts to charge but then stops when i let go of the charging chord. Seems like it's a hardware issue. Windows is up to date. Here are the issues I'm experiencing when trying to get support: There is no Microsoft store here in London, the website listed Curry's as a support provider. Called Curry's - they said that information is wrong. they don't provide support for Microsoft products Tried to contact customer support through the chat - keeps crashing was able to get a customer service person to call me - got disconnected after 2 mins got another person to call me. after 40 minutes of waiting for them to enter a ticket, they said they had an issue and couldn't do it Told me to do it myself online - but I keep getting an error message showing an image of a melted popsicle and saying something went wrong try again (tried about 10 times) Tried to call support again today and whenever I enter my number it says there is an error (see below) I feel like this is kind of insane. why can't i get help for my product? One thing's for sure, I will never be purchasing a Microsoft product again....
Surface Hub S2 does not start recovery mode - what to do?
Hi everyone! We have our Surface Hub S2 in our meeting room, but after a power outage, the Hub won't boot anymore. It only comes up with the white Windows Logo and black background in an infinite loop. So, I just accepted, that I have to factory reset the device. But I am not able to boot from any USB stick. I can enter the UEFI Setup and i can update the configuration via USB stick. But when I try to start via "volume down" and power button, no recovery mode is entered. I tried all 3 USB-C slots and the USB A slot, made bootup sticks with the windows recovery tool and also with the surface IT toolkit. None worked. Am I doing something wrong? Is there another way to enter the recovery mode or alter the booting? Thanks, Tim
