Tom Eggemeier
Tom is the CEO of Zendesk and is a member of its board. Previously, he was a partner at Permira in
28,154 viewsJan 13, 2025
Flexible Work Can’t Replace The Office—But Here’s How To Make It Work
Companies want flexible work to attract and retain talent but being in-office has advantages. Ensure remote and hybrid employees stay connected, productive, and supported
18,989 viewsDec 4, 2024
CX Trendsetters Are Surging Ahead—3 AI Investments To Close The Gap
New leaders have emerged in customer service—and they’re using AI to surge ahead of their peers and set new benchmarks for success.
82,056 viewsSep 24, 2024
The New CX Org: Lean, Agile, And More Competitive
The future looks bright for CX leaders, with AI radically transforming the structure, operations, and capabilities of teams.
13,939 viewsApr 30, 2024
The Humanizing Power Of AI In CX
With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans.