Compare the Best E-Commerce Platforms of 2025
Best E-Commerce Platforms Of 2025
Methodology
We start with data at Forbes Advisor. Beginning with a list of nearly two dozen industry-recognized e-commerce platforms, our dedicated data team digs deep into features, specifications and consumer sentiment to rank providers based on solid factors. From there, I test every provider hands-on to find where it lives up to promises and where it falls short.
Decision Factor | Scoring Weight | Description |
---|---|---|
Website Tools and Features | 20% | From shop creation tools, third-party integrations and core e-commerce features to hosting resources and security features like SSL certificates, our data team carefully compares multiple plans from each provider. |
Additional Features | 9% | Sometimes the extras are the best parts of a platform. Extra shop management tools, refund processing, abandoned cart recovery and other “bonus” features were included in this category. |
Payment Processing and Accounting | 10% | Accepting money is at the heart of e-commerce. Our data team looked at features such as transaction fees, payment processing provider options, accounting integrations and recurring payment options. |
Service and Support | 6% | A measure of how much help is available and how easy it is to access. Self-help knowledge bases, community support, and official support from live chat, phone or support tickets all factored in here. |
Value | 13% | Cheap doesn’t always mean good. Our data team evaluated how costs and features intersect to find which platforms give you the most for your money. |
App Review | 2% | While not every platform offers an app, our data team looked at what the average user thought of available apps on the Apple App Store and Google Play Store. |
Consumer Sentiment | 34% | While I test every product, we also want to know what long-time users have found and experienced. This helps us find stories of outstanding performance and details of times when everything turned into a dumpster fire to give you a better expectation of performance before signing up. |
What Is an E-Commerce Platform
An e-commerce platform is a type of software designed to allow online selling and buying. Different platforms tend to specialize in different facets of e-commerce. For example, some focus on blending POS and online sales, while others might focus on memberships or subscriptions.
E-commerce platforms generally include tools to:
- Create a storefront
- Handle payments and connect to payment processors
- Integrate with in-person sales tools and point of sale (POS) systems
- Create and manage a product catalog
- Manage and update inventory
- Manage appointment bookings
- Manage subscription for digital or physical products
- Facilitate digital product downloads and rights management
- Manage order fulfillment and tracking
- Facilitate marketing, including promotions and email marketing
- Adjust SEO settings
- Comply with security and privacy regulations and guidelines such as PCI-DSS
E-commerce platforms often include hosting, but some, like WooCommerce, are meant to work within other programs and do not include hosting. There are also headless e-commerce systems where the storefront and the backend functionality are separated to create a more unique shopping experience.
Differences Between E-Commerce Hosting and E-Commerce Platforms
E-commerce platforms are the software that runs your online store, while e-commerce hosting is website hosting designed to handle the more demanding needs of online stores for security, bandwidth, storage, uptime and server response times.
E-commerce hosting can be offered as a package deal with an all-in-one e-commerce solution or separately for systems working with other software and CMS products such as WordPress or Joomla!. E-commerce hosting is most often shared hosting, but packages can be for VPS, cloud or dedicated server hosting as well. Most of the best web hosting providers offer e-commerce-optimized hosting plans.
How Much Does an E-Commerce Platform Cost
E-commerce platform costs vary widely and range from free to thousands of dollars a month. Paid e-commerce platforms average around $39 for entry-level plans. Free e-commerce platforms often come with product and domain restrictions, along with limited features. Some also don’t include hosting and almost all plans require purchasing a custom domain name (at least after first year discounts).
Additional costs for e-commerce platforms beyond initial subscription fees often include: domain name (purchased from the e-commerce platform or through a domain registrar), integrations/plug-ins for extra functionality such as QBO for accounting, shipping management, dropshipping, product reviews and chatbots.
How To Choose the Best E-Commerce Platform
Finding the best e-commerce solution for your business means matching your needs to the platform and to your budget. Start by defining your budget and which features are must-haves and which features are would-like-to-haves for your plans.
Essential E-Commerce Platform Features
Beyond specialized needs for specific industries and online store types, there are some core features all e-commerce platforms should include, or have the ability to add on.
- Web hosting. You need web hosting to store your online store’s content and serve it to visitors. All-in-one e-commerce platforms generally include hosting as part of the plans, but some will need stand-alone hosting at an additional cost.
- Store and product embedding. Being able to connect your online store to other websites you own or post “buy” buttons on social media for featured products can improve sales. Single product “buy now” buttons are more common, while full store embedding, such as Ecwid offers, is less common.
- Payment processors. Payment processors handle the electronic payments for your store. Processors, such as Stripe, Clover and PayPal, accept different payment methods, such as credit cards or electronic checks. Some e-commerce platforms offer a branded processor, while others only connect to outside processors. Be sure to watch for platforms that charge extra transaction fees if you don’t use the platform’s native processor.
- Security. More security is always better, especially when dealing with sensitive data. For e-commerce platforms, non-negotiable security includes SSL or TLS certificates and PCI-DSS compliance. You’ll also benefit from features such as malware scanning, 2FA, user controls and automatic backups.
- Online store builder. Unless you are using headless e-commerce and building your own storefront, a visual no-code website builder is vital to create your website. While some e-commerce platforms provide basic builders, some are powerful enough to regularly rank as some of the best website builders available. Having an included store builder also helps control your website costs.
- Marketing. While it’s up to you to create a comprehensive marketing strategy, your e-commerce website should include marketing tools such as email marketing (or a connection to third-party email marketing software), connections to social media or social media management programs, sales and coupon management, affiliate programs and SEO controls. Some even allow you to set up pay-per-click (PPC) advertising from your online store dashboard.
- Customer and technical support. Stakes are high in e-commerce, and every moment there is a glitch, you can’t figure out a feature or the site is down, costs add up rapidly. For the retail industry, the average cost of downtime is a staggering $1.1 million per hour, while small businesses in every industry average up to $25,000 in losses every hour. An e-commerce platform needs to have easy-to-reach and effective support.
Overall Value
We’d all love to have unlimited budgets, but the reality is that some e-commerce solutions will be out of reach. For example, Adobe Commerce, formerly Magento, generally costs upwards of $22,000 per year and is out of reach for many SMBs.
For most of us starting our first online store, or even making the first upgrade to a stronger platform, it’s a matter of getting the best mix of features for the price that’s within our budget.
Online store costs include:
- Platform subscription costs. This is the e-commerce platform cost. If you can pay for a year or more upfront, most platforms offer discounts over monthly billing.
- Payment gateway fees. Payment processors and credit card companies charge fees and percentages on every transaction.
- Transaction fees. Some e-commerce platforms charge additional transaction fees on top of payment processing costs. A few charge transaction fees in lieu of a subscription cost, but others charge a fee if you don’t use the native platform payment processor.
- Hosting costs. Many e-commerce platforms include hosting in the standard plan costs. However, headless e-commerce and e-commerce platforms designed to work within other systems or as open source platforms, such as OpenCart, may require you to purchase your own hosting plan. While basic shared hosting plan costs average between $6 and $35 monthly after introductory offers expire, e-commerce optimized hosting plans tend to range between $20 and $40 monthly on average. Note that managed hosting generally costs more than unmanaged hosting.
- Extra costs. Extra costs associated with your e-commerce platform may include integration app fees and subscriptions, domain name costs, SSL or TLS certificates, design help and security add-ons.
Ease of Use
Without your own dedicated tech support department or a professional web developer and website designer team, you need an e-commerce platform that is easy to use. Look for e-commerce solutions that include intuitive menu arrangements and website builder controls, along with strong self-help knowledge bases and easy-to-reach technical support to improve your DIY experience.
Features and Functionality
Not all e-commerce solutions offer the same functions. Some offer limited core features plus many third-party integrations, such as Shopify, while others specialize in specific product types or sales channels. For example, Ghost focuses on paywalled digital content, and Square Online focuses on blending online and in-person shopping.
Matching the platform to what you are selling and your sales channels will save a lot of headaches now and when you are ready to scale in the future.
Integrations
No one can be an expert in everything, and e-commerce platforms are no different. The best e-commerce platforms recognize when better solutions already exist for specialized tasks and make it easy for you to connect those tools to your e-commerce store.
Common third-party integrations to look for include:
- Accounting
- Taxes
- Marketing
- Shipping
- Payment processing
- Customer loyalty
- Affiliate programs
Scalability
Scalability means the ability to expand or contract your operations at any given time. While most e-commerce platforms offer shared hosting, which limits control and instantaneous resource scaling compared to cloud hosting, they usually provide the option to upgrade or downgrade plans with minimal delays. Still, because of the lack of instant scalability, you may want to plan ahead for busy seasons and temporarily upgrade ahead of time when needed.
Long-term scalability is also a concern. You need an e-commerce solution that can grow with you as your business grows overall. More than just hosting resources, that often means needing extra inventory locations, new sales channels and specialized sales features.
What Is the Best E-Commerce Platform for Your Business?
Finding the best e-commerce platform for your business largely depends on your budget, what you are selling, your technical skills and your goals. What’s right for one isn’t right for everyone. For example, you may not need a point of sale (POS) system if you are 100% online, but you may need integration with marketplaces like eBay or Amazon.
Here are my recommendations for a few use cases:
Best Free or Cheap E-Commerce Platforms
If you are on a shoestring budget, an e-commerce platform that minimizes up-front costs with free starter plans or low-cost starter plans might be best for you. OpenCart, Big Cartel and Square Online all offer free e-commerce plans.
Best E-Commerce Platforms for Scalability
If you expect to grow quickly or have long-term plans and don’t want to risk needing to change platforms later, look at e-commerce solutions with plenty of third-party integrations, custom enterprise plans and extra hosting options. Shopify and BigCommerce both offer many advanced features and growth capabilities.
Best E-Commerce Platform for Beginners
If you are a one-person show or a small business without a tech team, you need a platform that has a low learning curve with simplified controls and great online help files. While e-commerce is complex, good beginner e-commerce platforms include Ecwid, Squarespace and Square Online.
Frequently Asked Questions (FAQs)
Which e-commerce platform is best for dropshipping?
For sheer volume of choices and popularity, Shopify rules dropshipping in e-commerce with over 4,000 integrations to choose from. However, BigCommerce also offers great dropshipping controls and has over a dozen integrations with some of the biggest names in dropshipping, like Printful and AliExpress. BigCommerce also includes several integrations with dropshipping aggregators like Doba and Sprocket, which connect to hundreds of suppliers.
What is the best B2B e-commerce platform?
B2B e-commerce has specialized needs such as custom payment terms, password-protected catalogs and user controls. E-commerce providers with more advanced features to cater to B2B online selling needs include BigCommerce, Shopify and Shift4Shop.
How do I build an e-commerce website?
The easiest way to build an e-commerce website is to use an e-commerce platform that includes a visual no-code builder with free design templates. E-commerce solutions such as Square Online, Squarespace and Ecwid are particularly popular with beginners. Another option is to use your favorite website builder or CMS, such as WordPress, and embed your entire Ecwid store by copying and pasting a bit of code Ecwid provides.
What is a headless e-commerce platform?
Headless e-commerce platforms are e-commerce software that work in the background. Instead of controlling the shop design and user interface, plus the e-commerce functionality, headless e-commerce works with other software and APIs to do the behind-the-scenes work while other systems control the user interface and look. While not for beginners, headless e-commerce platforms offer the most formatting options, flexibility, customization and scalability.
What is an open-source e-commerce platform?
Open-source e-commerce platforms are similar to WordPress. That is, the code of the software can be seen by anyone and the licensing has few limits. In general, anyone can see the full coding of the software and adjust it or contribute to the overall codebase. Most open-source e-commerce platforms require separate hosting plans. Magento Open Source, OpenCart and PrestaCart are all open source e-commerce platforms.
Is there a free alternative to Shopify?
Yes, there are free Shopify alternatives. Open source platforms like WooCommerce and OpenCart are the most common free Shopify alternatives, although those often come with extra costs in hosting and plug-in needs. Other e-commerce platforms with free plans include Square Online (charges transaction fees), Big Cartel and Shift4Shop (if you have enough sales volume).