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10 Best E-Commerce Platforms Of 2025

Audited & Verified: May 6, 2025, 10:19am
Written By
Staff Writer
Reviewed
Staff Editor
& 1 other
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations.

As an e-commerce business owner, I’ve seen a lot of changes over the last decade, with e-commerce nearly doubling as a percentage of retail sales, according to eMarketer. E-commerce platforms have changed a lot as well, with far more no-code and DIY online store options available than ever before.

All those extra options make it more confusing than ever for business owners to pick the right e-commerce platform for their business. In fact, What’s the best e-commerce platform? and What e-commerce platform should I use? are the most common questions I’m asked by other business owners wanting to step into e-commerce.

I teamed up with our data research team to compare prices, features, performance and even reputation of nearly two dozen platforms, and I personally tested each one to compile real insights to help you find the best e-commerce solution for you. Keeping in mind the needs of small businesses, easy-to-use and low-cost Shift4Shop and Ecwid topped the list, but I’ve also included e-commerce platforms for specialty needs and larger companies.

Read more

Compare the Best E-Commerce Platforms of 2025

4.7
Read Forbes' Review
Best For
Best e-commerce SEO tools
Starting Monthly Price
$39
Pros
Lots of technical SEO tools available
Cons
Customer support is hit or miss and plan details are hard to get before signing up
Expert Take
A great affordable option to help you rank better in SERPs if you aren’t afraid to dive into more advanced SEO tools
4.6
Read Forbes' Review
Best For
Best e-commerce platform for embedding
Starting Monthly Price
$5
Pros
Shops can be embedded into your existing website
Cons
Free plan is very limited on products and features
Expert Take
A straightforward, easy-to-use solution for adding e-commerce to your existing website
4.5
On Wix's Website
Best For
Best generalist e-commerce platform
Starting Monthly Price
$34
Pros
Features two website builders to choose from
Cons
Not all plans are e-commerce capable
Expert Take
A great option if you need a robust website instead of just a stand-alone online store
4.4
Read Forbes' Review
Best For
Best e-commerce platform for scalability
Starting Monthly Price
$39
Pros
Supports multiple storefronts
Cons
Plans have sales volume caps
Expert Take
A good option for growing businesses that expect to need more enterprise-level plans later on
4.4
On Shopify's Website
Best For
Best e-commerce platform for integrations
Starting Monthly Price
$5
Pros
Strong integrations app market with over 8,000 options
Cons
Checkout capacity limited by plan
Expert Take
Probably the most recognized name in e-commerce and a reliable option but more expensive and less user-friendly for detailed customization
3.9
On Squarespace's Website
Best For
Best e-commerce platform for paywalls
Starting Monthly Price
$25
Pros
Robust, easy-to-use blog monetization tools
Cons
Some plans have multiple transaction fees
Expert Take
A great option for creators looking to branch out from social media to offer paid content for fans
3.8
Read Forbes' Review
Best For
Best e-commerce platform for simple stores
Starting Monthly Price
Free
Pros
Mobile apps for store management
Cons
Low product number limits on all plans
Expert Take
Big Cartel is a simplified e-commerce platform with surprisingly good features for the price
3.8
On OpenCart's Website
Best For
Best open source e-commerce solution
Starting Monthly Price
Free
Pros
Offers free software without hosting or an all-in-one solution with Scala Hosting
Cons
Support comes with considerable extra costs
Expert Take
Not for the faint of heart as wading through the learning curve and technical requirements is involved, but the rewards are worth the trouble
3.4
On Square's Website
Best For
Best e-commerce platform for in-person selling
Starting Monthly Price
Free
Pros
All plans integrate with Square POS
Cons
Every plan has transaction fees
Expert Take
Square Online fills a very specific niche of blending online and in-person sales while still being beginner-friendly

Best E-Commerce Platforms Of 2025


Best E-Commerce SEO Tools

Shift4Shop

Shift4Shop
4.7
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Monthly Price Range

Free to $39

Available Billing Cycles

Monthly

Transaction Fees

No

Shift4Shop
Learn More Arrow

Read Forbes' Review

Free to $39

Monthly

No

Expert Take

SEO tools are a near-universal blind spot for e-commerce platforms. Shift4Shop offers more core technical SEO tools than others at a much lower price. If your business relies on search engine result page (SERP) placement, Shift4Shop gives you great control and tools to help you rank higher. Easily accessed robots.txt, canonical URLs, a meta tag wizard, Google tagging, redirects and sitemaps are only the tip of the iceberg.

Beyond SEO, all the core e-commerce tools you expect are easily accessed and managed. The hardest part about Shift4Shop is setting up your store theme, which requires more steps than it should. However, once you are past that hurdle, setup is fairly simple.

Screenshot of Shift4Shop’s theme management dashboard.

Shift4Shop offers plenty of themes, but theme management is a bit more complex than on many other e-commerce platforms.

Do bear in mind that payment processing options are limited. You can either use PayPal or Shift4. If you use Shift4, your plan is free if you process at least $1,000 in sales each month. Do bear in mind that the minimum processing amount has changed from time to time, so it’s best to confirm it with Shift4Shop before signing up, as we do every time we review the platform. However, you can start your shop for free, and you’ll have a month to make your payment processor decision if you want to play around with the platform before making a final decision.

Customer service is my biggest concern with Shift4Shop, and contacting someone often means providing a lot of information, even when logged in, before you can talk to anyone.

Learn more: Read our full Shift4Shop review.

Consumer Sentiment Index
4.3

4.3/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
221

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #10

    Ease of Use

    Ranked 10 out of 10
    For Ease of Use
    • 17% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 75% of people had negative sentiments
    17%
    8%
    75%
    Ranked 10 out of 10
    For Ease of Use
    • 17% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 75% of people had negative sentiments
  • #5

    App/Tools Integration

    Ranked 5 out of 10
    For App/Tools Integration
    • 28% of people had positive sentiments
    • 29% of people had neutral sentiments
    • 43% of people had negative sentiments
    28%
    29%
    43%
    Ranked 5 out of 10
    For App/Tools Integration
    • 28% of people had positive sentiments
    • 29% of people had neutral sentiments
    • 43% of people had negative sentiments
  • #4

    Customization and Scalability Options

    Ranked 4 out of 10
    For Customization and Scalability Options
    • 68% of people had positive sentiments
    • 13% of people had neutral sentiments
    • 19% of people had negative sentiments
    68%
    13%
    19%
    Ranked 4 out of 10
    For Customization and Scalability Options
    • 68% of people had positive sentiments
    • 13% of people had neutral sentiments
    • 19% of people had negative sentiments
  • #6

    Stability and Reliability

    Ranked 6 out of 10
    For Stability and Reliability
    • -1% of people had positive sentiments
    • 13% of people had neutral sentiments
    • 88% of people had negative sentiments
    13%
    88%
    Ranked 6 out of 10
    For Stability and Reliability
    • -1% of people had positive sentiments
    • 13% of people had neutral sentiments
    • 88% of people had negative sentiments

Shift4Shop was once 3D Cart and the transition left a lot of angry customers in its wake. The vast majority of negative reviews are about the changeover and new processes. Other concerns usually revolve around the learning curve and customer service. However, customers consistently express surprise at how full-featured the platform is for the low price.

Pros & Cons
  • Powerful SEO tools
  • Allows products such as wine, CBD and supplements
  • Offers functionality to accept Bitcoin purchases
  • No customer service before signing up without requesting a callback
  • Limited pricing information online
  • Free plan requires a minimum $1,000 monthly processed through its native processor
Specs
Specification Details
Hosting Included
Yes
Domain Name
Included for life of plan
Product Limits
Unlimited
Storage Range
Unlimited
In-Person Selling/POS Support
Add on cost, limited
Dropshipping
Via Integrations
Marketplace Selling
Amazon, eBay, Google Shopping, Etsy, Pinterest, Facebook, Instagram
Embeddable Store/Products
Link to store or single product buy button
G2 Rating
3.9
TrustPilot Rating
1.7

Testing Insights

Shift4Shop is one of those rare e-commerce platforms where you don’t often want to bang your head against a wall because small features that should be simple aren’t working right. Mostly, outside of an awkward template manager, it is smooth sailing to get a shop up and running with easy menus and controls that make sense.

However, you will likely need to talk to customer service in setting up your payment processing if you want to use the Shift4 option as it doesn’t always show during setup automatically.

Best E-Commerce Platform for Embedding

Ecwid

Ecwid
4.6
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Monthly Price Range

$5 to $130

Available Billing Cycles

Monthly, annual

Transaction Fees

No

Ecwid
Learn More Arrow

Read Forbes' Review

$5 to $130

Monthly, annual

No

Expert Take

Ecwid by Lightspeed is one of the few beginner-friendly e-commerce platforms that allows easy embedding of your entire store into another website. Copy and paste a bit of code Ecwid provides into just about any website or website builder that allows HTML injections to create a shop within your preferred website design. This opens up a lot of possibilities for small businesses with an existing website that just want to add e-commerce functionality easily.

Ecwid also offers site hosting as part of its plans if you don’t want to embed your store elsewhere. Great security features, such as data backups and privacy protections, are available, and Ecwid is PCI-DSS certified. The online store builder includes free themes and is very intuitive overall.

Screenshot of Ecwid’s payment processing dashboard.

Ecwid offers over 70 payment processing options, including cash, Lightspeed Payments and popular choices like Stripe and PayPal.

Pricing and features are not quite as attractive as they once were, however. Ecwid used to be the starting point for many online shops due to a free forever plan, but pricing changed at the start of 2025 Q2. The previously free Starter plan is now $5 monthly but still carries the nearly draconian limits on products and features. The other plans bumped in price slightly, but are still very competitive.

It is worth noting that Ecwid no longer offers a free custom domain name option, and buying a domain name directly from Ecwid has limits that make going through another domain registrar a better option in many cases. Likewise, customer service availability varies by plan. All plans come with access to the self-help knowledge base and email support. However, for live chat or callback phone support, you’ll have to upgrade to higher-tier plans, and hours are limited.

Learn more: Read our full Ecwid review.

Consumer Sentiment Index
7.8

7.8/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
4,481

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #1

    Ease of Use

    Ranked 1 out of 10
    For Ease of Use
    • 94% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 3% of people had negative sentiments
    94%
    3%
    3%
    Ranked 1 out of 10
    For Ease of Use
    • 94% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 3% of people had negative sentiments
  • #3

    App/Tools Integration

    Ranked 3 out of 10
    For App/Tools Integration
    • 71% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 17% of people had negative sentiments
    71%
    12%
    17%
    Ranked 3 out of 10
    For App/Tools Integration
    • 71% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 17% of people had negative sentiments
  • #5

    Customization and Scalability Options

    Ranked 5 out of 10
    For Customization and Scalability Options
    • 53% of people had positive sentiments
    • 22% of people had neutral sentiments
    • 25% of people had negative sentiments
    53%
    22%
    25%
    Ranked 5 out of 10
    For Customization and Scalability Options
    • 53% of people had positive sentiments
    • 22% of people had neutral sentiments
    • 25% of people had negative sentiments
  • #4

    Stability and Reliability

    Ranked 5 out of 10
    For Stability and Reliability
    • 35% of people had positive sentiments
    • 9% of people had neutral sentiments
    • 56% of people had negative sentiments
    35%
    9%
    56%
    Ranked 5 out of 10
    For Stability and Reliability
    • 35% of people had positive sentiments
    • 9% of people had neutral sentiments
    • 56% of people had negative sentiments

Ecwid has long been the go-to low-cost option for beginners, but recent price increases and feature changes have raised customer concerns over value, particularly with the formerly free plan’s now-costly restrictions. Users generally love the easy setup and ability to embed stores into existing websites that might not otherwise enable e-commerce.

Pros & Cons
  • Easy store embedding
  • Beginner-friendly interface
  • No added transaction fees
  • No included custom domain name
  • Starter plan severely limited
  • Customer service access limited by plan
Specs
Specification Details
Hosting Included
Yes
Domain Name
Free subdomain on all plans, no custom domain included, but pointing available on most plans
Product Limits
Five to unlimited, depending on plan
Storage Range
Unlimited
In-Person Selling/POS Support
On some plans
Dropshipping
Via integrations
Marketplace Selling
Amazon, Walmart, Google Shopping, eBay + several European marketplaces
Embeddable Store/Products
Store and products
G2 Rating
4.7
TrustPilot Rating
3.5

Testing Insights

Overall, Ecwid is very beginner-friendly. I especially like the logical method that the product setup follows, and the builder itself is reasonable, although it lacks true drag-and-drop functionality. Initial store setup—those behind-the-scenes items like checkout fields, such as order confirmation email settings, taxes, customer groups and legal notices—feels almost randomly tossed into a catch-all settings menu and are hard to find.

Best Generalist E-Commerce Platform

Wix

Wix
4.5
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Monthly Price Range

$34 to $172 + custom

Available Billing Cycles

Monthly, annual, 2 years, 3 years

Transaction Fees

No

Wix
Learn More Arrow

On Wix's Website

$34 to $172 + custom

Monthly, annual, 2 years, 3 years

No

Expert Take

Wix does a phenomenal job of blending e-commerce functions with a robust general website builder. Many e-commerce platform website builders lack features for the non-selling parts of your website. Wix doesn’t neglect either side of the equation, making it an excellent option for SMBs who don’t want to sacrifice the style and substance of their website to enable e-commerce.

Wix’s e-commerce features are overall robust with analytics, marketing tools and an impressive number of integrations with third-party tools.

Screenshot of Wix’s custom coding and elements dashboard.

Wix makes it easy to add custom coding and elements to your website.

Wix also offers two website builders, the more streamlined Classic builder and the powerful Studio builder that includes agency features. For beginners, the Classic builder is easier and the help documentation is better. For advanced features and if you want to work with a Wix design professional, or if you run an agency, the Studio builder is a better option. The Studio builder plans also offer more server resources on some plans.

That said, not all of Wix’s plans allow e-commerce. The Standard Studio builder plan and Core Classic builder plans are the cheapest plans that allow you to accept payments. While Wix is more expensive than many other website builders, it is cheaper than many e-commerce platforms. It also offers 50% off sales a few times a year, but you usually only see notice of the sale when hitting the upgrade button from your website dashboard.

Learn more:Read our full Wix review.

Consumer Sentiment Index
3.8

3.8/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
460

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #8

    Ease of Use

    Ranked 8 out of 10
    For Ease of Use
    • 64% of people had positive sentiments
    • 21% of people had neutral sentiments
    • 15% of people had negative sentiments
    64%
    21%
    15%
    Ranked 8 out of 10
    For Ease of Use
    • 64% of people had positive sentiments
    • 21% of people had neutral sentiments
    • 15% of people had negative sentiments
  • #8

    App/Tools Integration

    Ranked 8 out of 10
    For App/Tools Integration
    • 77% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 15% of people had negative sentiments
    77%
    8%
    15%
    Ranked 8 out of 10
    For App/Tools Integration
    • 77% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 15% of people had negative sentiments
  • #10

    Customization and Scalability Options

    Ranked 10 out of 10
    For Customization and Scalability Options
    • 46% of people had positive sentiments
    • 27% of people had neutral sentiments
    • 27% of people had negative sentiments
    46%
    27%
    27%
    Ranked 10 out of 10
    For Customization and Scalability Options
    • 46% of people had positive sentiments
    • 27% of people had neutral sentiments
    • 27% of people had negative sentiments
  • #4

    Stability and Reliability

    Ranked 5 out of 10
    For Stability and Reliability
    • 43% of people had positive sentiments
    • 15% of people had neutral sentiments
    • 42% of people had negative sentiments
    43%
    15%
    42%
    Ranked 5 out of 10
    For Stability and Reliability
    • 43% of people had positive sentiments
    • 15% of people had neutral sentiments
    • 42% of people had negative sentiments

Wix has arguably the most powerful DIY website builders available. However, in spite of drag-and-drop interfaces and quick setup, many users express frustration with the complexity of more advanced features beyond the bare basics. Customer service concerns and increased costs are also concerns, especially as not all plans support e-commerce. However, customers consistently praise the easy initial setup and the wide variety of free, high-quality templates.

Pros & Cons
  • Powerful website builder
  • Large number of third-party integrations
  • Scalable as your company grows with custom-quoted packages
  • 50,000 product limit without a custom-quoted plan
  • Sales aren’t well-publicized
  • Automated sales tax transaction numbers limited by plan
Specs
Specification Details
Hosting Included
Yes
Domain Name
1 year with annual plan
Product Limits
50,000 to custom
Storage Range
50 GB to unlimited
In-Person Selling/POS Support
Some plans
Dropshipping
Yes + integrations
Marketplace Selling
Amazon, eBay, Instagram, Facebook, Wish
Embeddable Store/Products
No
G2 Rating
4.2
TrustPilot Rating
4.4

Testing Insights

One thing I love about Wix is that it is simple enough for a beginner but deep enough for a professional. However, while I personally love the newer Studio builder, I can’t recommend it to complete beginners because the help files haven’t caught up yet, and many features will require using help docs if you haven’t built an online store or website before.

Best E-Commerce Platform for Scalability

BigCommerce

BigCommerce
4.4
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Monthly Price Range

$39 to $399 + custom

Available Billing Cycles

Monthly, annual

Transaction Fees

No

BigCommerce
Learn More Arrow

Read Forbes' Review

$39 to $399 + custom

Monthly, annual

No

Expert Take

BigCommerce is a rare find. While it offers powerful tools at affordable rates for SMB, it also offers enterprise-level tools so you never outgrow the platform. If your startup turns out to be the next Apple, BigCommerce can stay with you the whole time, from training wheels to global sensation. In fact, it’s powerful enough to top my best content management system list.

That said, the interface isn’t as pretty or smooth as beginner-style DIY builders like Squarespace, but the functionality goes deeper, and more customization is possible than most “pretty” platforms. It’s also designed with pure e-commerce in mind, so POS integrations aren’t necessarily included in every plan or as natively connected as an e-commerce solution built around in-person sales connections like Square Online.

Screenshot of BigCommerce’s banner image dashboard.

Some of the store builder tools are a bit clunky in BigCommerce, like having to jump out of the main editor into a new screen to manage hero images.

While hosting is included with plans, I absolutely love that you can get upgraded enterprise-level hosting as your needs grow. Hosting resource and speed limits are a near-universal weakness of all-in-one e-commerce platforms, and this upgrade option gives online shop owners a great resource as needs and budgets grow.

Another great option is multiple storefronts. If your business has multiple product lines that need to be segregated, BigCommerce makes it easy to manage all of them on one account. There is a small cost per additional storefront that varies by plan, but the option is a welcome simplification and cost saver for many businesses.

Learn more:Read our full BigCommerce review.

Consumer Sentiment Index
5.4

5.4/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
2,748

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #5

    Ease of Use

    Ranked 5 out of 10
    For Ease of Use
    • 56% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 30% of people had negative sentiments
    56%
    14%
    30%
    Ranked 5 out of 10
    For Ease of Use
    • 56% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 30% of people had negative sentiments
  • #2

    App/Tools Integration

    Ranked 2 out of 10
    For App/Tools Integration
    • 50% of people had positive sentiments
    • 24% of people had neutral sentiments
    • 26% of people had negative sentiments
    50%
    24%
    26%
    Ranked 2 out of 10
    For App/Tools Integration
    • 50% of people had positive sentiments
    • 24% of people had neutral sentiments
    • 26% of people had negative sentiments
  • #2

    Customization and Scalability Options

    Ranked 2 out of 10
    For Customization and Scalability Options
    • 47% of people had positive sentiments
    • 24% of people had neutral sentiments
    • 29% of people had negative sentiments
    47%
    24%
    29%
    Ranked 2 out of 10
    For Customization and Scalability Options
    • 47% of people had positive sentiments
    • 24% of people had neutral sentiments
    • 29% of people had negative sentiments
  • #3

    Stability and Reliability

    Ranked 3 out of 10
    For Stability and Reliability
    • 25% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 63% of people had negative sentiments
    25%
    12%
    63%
    Ranked 3 out of 10
    For Stability and Reliability
    • 25% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 63% of people had negative sentiments

BigCommerce is primarily an enterprise-level platform but offers scaled-down options for small businesses at affordable prices. Customers appreciate the strength and scalability of the platform but dislike how many third-party integrations are needed for many e-commerce functions. Primarily this concern is because some integrations carry additional fees, but that is common across all e-commerce platforms. Customers also mention it is less user-friendly for basic features than some other platforms.

Pros & Cons
  • Multiple storefront support
  • No product limits
  • 24/7 live chat and phone customer support
  • Plans have sales-level caps
  • Not as intuitive as other store builders
  • Limited free templates
Specs
Specification Details
Hosting Included
Yes
Domain Name
Not included
Product Limits
Unlimited
Storage Range
Unlimited
In-Person Selling/POS Support
Integrations or additional cost
Dropshipping
Via integrations
Marketplace Selling
Amazon, eBay, Walmart + others via integrations
Embeddable Store/Products
No
G2 Rating
4.2
TrustPilot Rating
1.3

Testing Insights

While not as intuitive as some other e-commerce platforms, BigCommerce isn’t a particularly steep learning curve either. That said, there are quirks, like the builder carousel controls having to be edited outside of the main page editing controls (similar to some WordPress themes).

While the builder isn’t sleek and flashy, it gets the job done, and I was impressed with the ease of setting up actual e-commerce functions. I’m especially fond of how easy the automatic payment testing feature makes getting payments set up compared to other platforms that aren’t as testing-friendly.

Best E-Commerce Platform for Integrations

Shopify

Shopify
4.4
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Monthly Price Range

$5 to $2,300 + custom

Available Billing Cycles

Monthly, annual, 3 years

Transaction Fees

Yes, if using 3rd party payment processors

Shopify
Learn More Arrow

On Shopify's Website

$5 to $2,300 + custom

Monthly, annual, 3 years

Yes, if using 3rd party payment processors

Expert Take

Shopify built its reputation on providing enterprise tools to SMBs. Shopify is nearly as synonymous with e-commerce as Google is with search. However, like Google’s mixed search reputation, Shopify has its detractors as well. Additional costs, high plan fees and customization difficulties that require hiring professional help are all fairly common complaints. That said, it is still an extremely powerful e-commerce platform and a good option for many SMBs.

A streamlined basic store starts as low as $5 monthly, but more fully featured plans start at $39 monthly. While basic POS functionality is included in many plans, specific use cases like restaurant and advanced POS features can run another $89 monthly. While the free trial is short at only three days, Shopify offers discounted $1 monthly pricing for the first three paid months, so you have plenty of time to test-drive the system before committing to full price plans.

Screenshot of Shopify’s analytics dashboard showing the Sidekick helpbot.

Shopify includes a helpful assistant called Sidekick to walk new users through store creation.

All that taken into account, there’s still a lot to offer. Basic store setup is beginner-friendly, multiple currency conversions are available, multiple inventory locations are easily managed and many marketplaces are supported. Shopify also has a huge library of over 8,000 third-party apps to add even more features and functions so you can connect your Shopify store to your favorite business software without a complicated third-party API system.

Learn more:Read our full Shopify review.

Consumer Sentiment Index
4.4

4.4/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
26,137

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #6

    Ease of Use

    Ranked 6 out of 10
    For Ease of Use
    • 77% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 12% of people had negative sentiments
    77%
    11%
    12%
    Ranked 6 out of 10
    For Ease of Use
    • 77% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 12% of people had negative sentiments
  • #6

    App/Tools Integration

    Ranked 6 out of 10
    For App/Tools Integration
    • 65% of people had positive sentiments
    • 20% of people had neutral sentiments
    • 15% of people had negative sentiments
    65%
    20%
    15%
    Ranked 6 out of 10
    For App/Tools Integration
    • 65% of people had positive sentiments
    • 20% of people had neutral sentiments
    • 15% of people had negative sentiments
  • #8

    Customization and Scalability Options

    Ranked 6 out of 10
    For Customization and Scalability Options
    • 49% of people had positive sentiments
    • 28% of people had neutral sentiments
    • 23% of people had negative sentiments
    49%
    28%
    23%
    Ranked 6 out of 10
    For Customization and Scalability Options
    • 49% of people had positive sentiments
    • 28% of people had neutral sentiments
    • 23% of people had negative sentiments
  • #9

    Stability and Reliability

    Ranked 9 out of 10
    For Stability and Reliability
    • 20% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 68% of people had negative sentiments
    20%
    12%
    68%
    Ranked 9 out of 10
    For Stability and Reliability
    • 20% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 68% of people had negative sentiments

Shopify is a very popular platform with extensive third-party integrations and customers frequently comment on those extra connections. Customers also like the user-friendly initial setup, although some cite having to hire professional help to make detailed customization changes. Customers also frequently complain about how quickly plan costs escalate, transaction fees and the lack of customer service on lower-tier plans.

Pros & Cons
  • Unlimited products on most plans
  • Unlimited bandwidth and storage
  • Huge integration library
  • Transition fees from Shopify when using third-party processors
  • Phone support unavailable on many plans
  • Limited checkout capacity on lower-tier plans
Specs
Specification Details
Hosting Included
Yes
Domain Name
Free subdomain provided, can point an external custom domain name
Product Limits
Unlimited
Storage Range
Unlimited
In-Person Selling/POS Support
Yes, with advanced features costing extra
Dropshipping
Via integrations
Marketplace Selling
Via integrations for over a dozen marketplaces
Embeddable Store/Products
Product buy button and integrations with select builders such as Hubspot
G2 Rating
4.4
TrustPilot Rating
1.3

Testing Insights

I want to like Shopify, I really do. There’s a lot of good going for it, at least for straightforward shops, and the setup process is surprisingly simple. The problems I always run into are when I try to do anything outside of the ordinary, especially with advanced features like setting up a marketplace on your shop where creators can list products to sell with you.

For example, there are odd restrictions on things like the file sizes that your creators can upload that aren’t there if a random shopper directly uploads a design for you to customize a product with. So just be aware that for SMBs without a tech team, features beyond the basics often require a lot of work or hiring a Shopify professional to implement.

Best E-Commerce Platform for Paywalls

Squarespace

Squarespace
3.9
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Price Range

$25 to $139

Available Billing Cycles

Monthly, annual

Transaction Fees

Some plans

Squarespace
Learn More Arrow

On Squarespace's Website

$25 to $139

Monthly, annual

Some plans

Expert Take

Squarespace does a good job of removing the technical skill barrier to entry that some other e-commerce platforms have. E-commerce solutions like Shopify and BigCommerce offer great scalability and can handle complex online sales needs, but they can be overwhelming when you are just starting out. Someone who has never built a website or worked with any e-commerce platform can DIY build an online store with Squarespace.

In fact, it’s a perpetual star on my best blogging platform and best CMS lists.

Screenshot of Squarespace's blog paywall feature.

Squarespace offers an easy-to-use blog paywall feature for creators expanding beyond social media for e-commerce.

Squarespace offers a simplified website builder that may be frustrating to anyone with website-building experience, but strikes just the right combination of control and presets for beginners. Admittedly, some templates are pretty dated and remind me of when McDonald’s took all the color out of buildings and went with an industrial HOA look, but there are some gems hidden in there if you take the time to scroll long enough.

I also like that POS integration is included in every plan, so if you’re a small Main Street shop trying to modernize, you can keep everything together. The blog monetization tools are the outstanding feature, though, allowing creators to easily handle paywalled blog content like online video tutorials or even subscription boxes.

Learn more: Read our full Squarespace review.

Consumer Sentiment Index
4.3

4.3/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
417

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #7

    Ease of Use

    Ranked 7 out of 10
    For Ease of Use
    • 60% of people had positive sentiments
    • 21% of people had neutral sentiments
    • 19% of people had negative sentiments
    60%
    21%
    19%
    Ranked 7 out of 10
    For Ease of Use
    • 60% of people had positive sentiments
    • 21% of people had neutral sentiments
    • 19% of people had negative sentiments
  • #9

    App/Tools Integration

    Ranked 9 out of 10
    For App/Tools Integration
    • 49% of people had positive sentiments
    • 20% of people had neutral sentiments
    • 31% of people had negative sentiments
    49%
    20%
    31%
    Ranked 9 out of 10
    For App/Tools Integration
    • 49% of people had positive sentiments
    • 20% of people had neutral sentiments
    • 31% of people had negative sentiments
  • #9

    Customization and Scalability Options

    Ranked 9 out of 10
    For Customization and Scalability Options
    • 26% of people had positive sentiments
    • 34% of people had neutral sentiments
    • 40% of people had negative sentiments
    26%
    34%
    40%
    Ranked 9 out of 10
    For Customization and Scalability Options
    • 26% of people had positive sentiments
    • 34% of people had neutral sentiments
    • 40% of people had negative sentiments
  • #8

    Stability and Reliability

    Ranked 8 out of 10
    For Stability and Reliability
    • 23% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 73% of people had negative sentiments
    23%
    4%
    73%
    Ranked 8 out of 10
    For Stability and Reliability
    • 23% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 73% of people had negative sentiments

Like many e-commerce platforms, the primary complaint about Squarespace is a lack of customer service, with some users finding it frustrating and even labeling it useless. However, many like the templates and the easy setup process for the product itself. Many praise how easy it is for beginners to get set up for simple stores without needing outside help. However, domain management concerns and other costs are worrisome to users.

Pros & Cons
  • Beginner-friendly setup
  • Strong paywalled content controls
  • POS integration included on every plan
  • Video storage limits are low
  • Multiple transaction fees on some plans
  • Limited SEO options
Specs
Specification Details
Hosting Included
Yes
Domain Name
1 year with annual plan
Product Limits
Unlimited
Storage Range
Video limits 30 min to unlimited + limits on pages and other elements
In-Person Selling/POS Support
Yes
Dropshipping
Yes plus integrations
Marketplace Selling
Via integrations
Embeddable Store/Products
Limited with iFrame
G2 Rating
4.4
TrustPilot Rating
1.2

Testing Insights

Sometimes I expect too much from a beginner website builder. Anytime I log into Squarespace, it always startles me with how basic its online store maker is. That said, it gets the job done and is far easier to get e-commerce and blogs set up than most other e-commerce sites.

However, the repeated but non-constant glitches do bother me because they could be very discouraging for new DIYers. For example, sometimes the builder gets stuck in a loop where you can’t get out of the design features to move to content creation. The only way out is to go back to your main dashboard. Sometimes you even need to log out and back in. It also tends to work better in Chrome than in other browsers.

Best E-Commerce Platform for Simple Stores

Big Cartel

Big Cartel
3.8
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Monthly Price Range

Free to $30

Available Billing Cycles

Monthly, annual

Transaction Fees

No

Big Cartel
Learn More Arrow

Read Forbes' Review

Free to $30

Monthly, annual

No

Expert Take

Big Cartel is a low-cost, simplified option for setting up an online store. While not as robust as other options, it’s got some nice extra features for the lower price point. The store builder is also deceptively simple-looking, but the sidebar control system is quick for beginners to pick up and keeps things organized.

I love that they offer automated sales tax handling and real-time shipping rates from USPS (for paid plans). Lower-cost plans often overlook those. Plus, the mobile store management app that handles in-person orders is a great option for crafters and artisans working various festivals and weekend shows.

Screenshot of how Big Cartel’s sidebar control menu appears.

From theme selection to palettes to images, Big Cartel shop controls are handled in a sidebar menu system.

Third-party integrations are fairly limited, but basic services for shipping, marketing and dropshipping are available and easily installed. Signing up for a free plan to check if the available integrations fit your needs is a smart step before committing to a free Big Commerce plan.

It’s also worth noting that Big Cartel reviews tend to be skewed on aggregator sites like TrustPilot. Since Big Cartel users skew toward small shops, the branding on free stores can be confusing to shoppers, and many negative reviews are actually people who were trying to complain about the individual shop they bought from, not Big Cartel.

Learn more: Read our full Big Cartel review.

Consumer Sentiment Index
6.0

6.0/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
1,263

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #3

    Ease of Use

    Ranked 3 out of 10
    For Ease of Use
    • 66% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 20% of people had negative sentiments
    66%
    14%
    20%
    Ranked 3 out of 10
    For Ease of Use
    • 66% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 20% of people had negative sentiments
  • #7

    App/Tools Integration

    Ranked 7 out of 10
    For App/Tools Integration
    • 47% of people had positive sentiments
    • 31% of people had neutral sentiments
    • 22% of people had negative sentiments
    47%
    31%
    22%
    Ranked 7 out of 10
    For App/Tools Integration
    • 47% of people had positive sentiments
    • 31% of people had neutral sentiments
    • 22% of people had negative sentiments
  • #2

    Customization and Scalability Options

    Ranked 3 out of 10
    For Customization and Scalability Options
    • 43% of people had positive sentiments
    • 32% of people had neutral sentiments
    • 25% of people had negative sentiments
    43%
    32%
    25%
    Ranked 3 out of 10
    For Customization and Scalability Options
    • 43% of people had positive sentiments
    • 32% of people had neutral sentiments
    • 25% of people had negative sentiments
  • #2

    Stability and Reliability

    Ranked 2 out of 10
    For Stability and Reliability
    • 9% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 80% of people had negative sentiments
    9%
    11%
    80%
    Ranked 2 out of 10
    For Stability and Reliability
    • 9% of people had positive sentiments
    • 11% of people had neutral sentiments
    • 80% of people had negative sentiments

Big Cartel is widely praised for its low costs without added transaction fees and the overall ease of setting up new online stores. Limited customization and integrations worry some looking towards growth, however. While users love the idea of a mobile shop management app, many also call the apps buggy and problematic to use. Overall, it’s a mixed bag, with users debating whether the great price point is balanced with the available feature level.

Pros & Cons
  • Lower costs than competitors
  • App supports in-person sales
  • Apps for mobile shop creation and management
  • Low product limits per plan
  • Image limits per product are low
  • Limited third-party integrations
Specs
Specification Details
Hosting Included
Yes
Domain Name
Subdomain provided, custom domain not provided, but can connect a custom domain on paid plans
Product Limits
Five to 500
Storage Range
Undisclosed
In-person selling/POS support
Via BigCommerce mobile apps
Dropshipping
Via integrations
Marketplace Selling
With Zapier integration on some plans
Embeddable Store/Products
Shopping button link only
G2 Rating
4.2
TrustPilot Rating
2.7

Testing Insights

I won’t deny that Big Cartel is sleek and pretty out of the box, which can be a little scary at first glance. However, the dashboard is fairly well laid out and the builder gets the job done with strong task menus in the sidebar to guide you through the steps to making it more robust. It also has quick links to help files as you go through the setup process.

Another thing I really like about Big Cartel setup is that it doesn’t take you out of product addition when you need to handle another task. For example, most e-commerce platforms kick you out of product creation to go set up categories and other background information. That often throws off folks just setting up their first few products. Big Cartel uses a pop-up that sets the basics but doesn’t lose the product you were creating, making initial shop setup much easier.

Best Open Source E-Commerce Solution

OpenCart

OpenCart
3.8
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Price Range

Free

Available Billing Cycles

N/A

Transaction Fees

No

OpenCart
Learn More Arrow

On OpenCart's Website

Free

N/A

No

Expert Take

Think of OpenCart as the WordPress of e-commerce. OpenCart is a complete open-source platform on its own that doesn’t have to run inside of WordPress. Like other open-source software, it is free, but you have to pay for hosting. Unlike most open source platforms, direct technical support is available, but it comes with an often hefty extra cost. A community forum is available for shop owners to help each other without cost.

Hosting costs are up to you, with OpenCart hosting available through any cPanel or host-branded control panel-style hosting. That said, OpenCart has partnered with Scala Hosting to offer powerful cloud VPS hosting options designed and optimized for OpenCart performance. I am particularly fond of this model over all-in-one platforms because it means you aren’t stuck with limited, generic shared hosting plans that many all-in-one platforms offer.

Screenshot of OpenCart’s theme editing dashboard.

Theme management and editing in OpenCart requires patience and fighting through a deeper learning curve than other e-commerce platforms.

With direct hosting, you always know what your server resources are. It’s also a fantastic safety net for technical support outside of OpenCart. If anything goes wrong with hosting, you have your host’s included tech support, like Scala Hosting’s 24/7 live chat support with a 30-second guaranteed response time or its 15-minute response time ticketed support.

Like WordPress, beyond the core features, you’ll need a plug-in (extension) to add functionality. OpenCart boasts a whopping 13,000 third-party extensions—some free, some paid. That adds a lot of flexibility for online stores. For example, there are 1,368 payment gateway integrations alone.

Consumer Sentiment Index
6.0

6.0/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
585

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #1

    Stability and Reliability

    Ranked 1 out of 10
    For Stability and Reliability
    • 13% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 73% of people had negative sentiments
    13%
    14%
    73%
    Ranked 1 out of 10
    For Stability and Reliability
    • 13% of people had positive sentiments
    • 14% of people had neutral sentiments
    • 73% of people had negative sentiments
  • #4

    Ease of Use

    Ranked 4 out of 10
    For Ease of Use
    • 64% of people had positive sentiments
    • 18% of people had neutral sentiments
    • 18% of people had negative sentiments
    64%
    18%
    18%
    Ranked 4 out of 10
    For Ease of Use
    • 64% of people had positive sentiments
    • 18% of people had neutral sentiments
    • 18% of people had negative sentiments
  • #4

    App/Tools Integration

    Ranked 4 out of 10
    For App/Tools Integration
    • 55% of people had positive sentiments
    • 34% of people had neutral sentiments
    • 11% of people had negative sentiments
    55%
    34%
    11%
    Ranked 4 out of 10
    For App/Tools Integration
    • 55% of people had positive sentiments
    • 34% of people had neutral sentiments
    • 11% of people had negative sentiments
  • #1

    Customization and Scalability Options

    Ranked 1 out of 10
    For Customization and Scalability Options
    • 55% of people had positive sentiments
    • 21% of people had neutral sentiments
    • 24% of people had negative sentiments
    55%
    21%
    24%
    Ranked 1 out of 10
    For Customization and Scalability Options
    • 55% of people had positive sentiments
    • 21% of people had neutral sentiments
    • 24% of people had negative sentiments

OpenCart is well-received for its free open source nature that gives low-budget startups an option with great scalability. Users also like the extensive integration and flexibility, although the initial learning curve is steep. However, security and performance concerns are flies in the ointment. Users also dislike the paid customer service option, even though other open-source platforms have similar policies or offer no support at all.

Pros & Cons
  • Multi-store support
  • No product limits
  • Over 13,000 third-party extensions
  • Direct support costs extra
  • Steeper learning curve, similar to WordPress
  • Hosting, theme, direct support and extension costs add up quickly
Specs
Specification Details
Hosting Included
No, partners with Scala Hosting
Domain Name
Host dependent
Product Limits
No
Storage Range
Host dependent, 50 GB to 150 GB from partner Scala Hosting
In-Person Selling/POS Support
Via extensions
Dropshipping
Via extensions
Marketplace Selling
Via extensions
Embeddable Store/Products
Limited options via coding and extensions
G2 Rating
4.3
TrustPilot Rating
3.4

Testing Insights

Flexibility comes at a cost of time spent with OpenCart. Like WordPress, there is a steeper learning curve, and OpenCart can easily overwhelm beginners. Unlike options like Squarespace or Wix, where it’s very plug-and-play, there is a good bit of work to be done to set up OpenCart.

Likewise, it’s not particularly intuitive, and menus often make about as much sense as the last step in IKEA instructions. However, if you can stick with it, the possibilities are nearly endless, with deep customization possible. The real benefit of OpenCart is flexibility, not being tied into one hosting choice or stuck under another CMS like WordPress.

Best E-Commerce Platform for In-Person Selling

Square Online

Square Online
3.4
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Monthly Price Range

Free to $88

Available Billing Cycles

Monthly, annual

Transaction Fees

Yes

Square Online
Learn More Arrow

On Square's Website

Free to $88

Monthly, annual

Yes

Expert Take

Square is well-known as one of the best POS systems for small businesses, but many don’t realize the online e-commerce platform, Square Online, is also a great option. Square Online’s power lies in its integration with onsite selling.

For businesses that rely on in-person interactions but need to add the convenience of online shopping, Square Online is your go-to. For example, food trucks that want to offer mobile ordering, craft fair makers that want to enable pre-orders, and traditional brick-and-mortar stores wanting to add buy online, pick up in store (BOPIS).

Screenshot of Square Online’s product catalog overview dashboard.

Square Online lets you customize what columns show on your product overview reports.

For those on a shoestring budget, Square Online offers a forever-free plan where your costs are covered by transaction fees when you actually get an order, so there’s no upfront cost to you. However, all Square Online plans carry transaction fees, so if you are paying for a higher tier, you must consider those fees when planning your budget.

While there are reports of slow customer service, phone support is available on all plans weekdays, which is something most e-commerce platforms don’t offer except with the highest-tier plans.

Learn more: Read our full Square Online review.

Consumer Sentiment Index
5.6

5.6/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
87

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5

Insights Analyzed
  • #2

    Ease of Use

    Ranked 2 out of 10
    For Ease of Use
    • 60% of people had positive sentiments
    • 30% of people had neutral sentiments
    • 10% of people had negative sentiments
    60%
    30%
    10%
    Ranked 2 out of 10
    For Ease of Use
    • 60% of people had positive sentiments
    • 30% of people had neutral sentiments
    • 10% of people had negative sentiments
  • #6

    Customization and Scalability Options

    Ranked 6 out of 10
    For Customization and Scalability Options
    • 40% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 60% of people had negative sentiments
    40%
    60%
    Ranked 6 out of 10
    For Customization and Scalability Options
    • 40% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 60% of people had negative sentiments
  • #7

    Stability and Reliability

    Ranked 7 out of 10
    For Stability and Reliability
    • 11% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 89% of people had negative sentiments
    11%
    89%
    Ranked 7 out of 10
    For Stability and Reliability
    • 11% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 89% of people had negative sentiments
  • #1

    App/Tools Integration

    Ranked 1 out of 10
    For App/Tools Integration
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
    100%
    Ranked 1 out of 10
    For App/Tools Integration
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments

Square Online is popular for businesses with a lot of in-person sales and those on a budget who appreciate the free tier where they only pay transaction fees as they get sales. However, as sales increase, the transaction fees become a negative, with customers disliking having to upgrade significantly to lower those fees with every sale. Easy setup and simple controls are favorite features of most. Disputes are a concern, however, as users dislike how the Square POS dispute system heavily favors end users and not merchants.

Pros & Cons
  • Age verification pop-up feature
  • Integration with Square POS
  • Free plan available
  • Free plan is very limited
  • Transaction fees on every plan
  • Limited customization options
Specs
Specification Details
Hosting Included
Yes
Domain Name
Subdomain only for free plan, one year custom domain name on annual paid plans
Product Limits
Unlimited
Storage Range
500 MB to unlimited
In-Person Selling/POS Support
Yes
Dropshipping
Via integrations
Marketplace Selling
Via integrations
Embeddable Store/Products
Product buy button
G2 Rating
4.2
TrustPilot Rating
4.3

Testing Insights

Square’s e-commerce features and website builder meet what they were designed for. They aren’t meant to go toe to toe or feature to feature with something like Shopify. For most, the builder itself will be the most frustrating part, not the e-commerce.

The builder is very basic and has weird limitations, like being unable to move text around in a design block. An e-commerce website from Square isn’t going to win you any awards, but it is functional.

Methodology

We start with data at Forbes Advisor. Beginning with a list of nearly two dozen industry-recognized e-commerce platforms, our dedicated data team digs deep into features, specifications and consumer sentiment to rank providers based on solid factors. From there, I test every provider hands-on to find where it lives up to promises and where it falls short.

Decision Factor Scoring Weight Description
Website Tools and Features
20%
From shop creation tools, third-party integrations and core e-commerce features to hosting resources and security features like SSL certificates, our data team carefully compares multiple plans from each provider.
Additional Features
9%
Sometimes the extras are the best parts of a platform. Extra shop management tools, refund processing, abandoned cart recovery and other “bonus” features were included in this category.
Payment Processing and Accounting
10%
Accepting money is at the heart of e-commerce. Our data team looked at features such as transaction fees, payment processing provider options, accounting integrations and recurring payment options.
Service and Support
6%
A measure of how much help is available and how easy it is to access. Self-help knowledge bases, community support, and official support from live chat, phone or support tickets all factored in here.
Value
13%
Cheap doesn’t always mean good. Our data team evaluated how costs and features intersect to find which platforms give you the most for your money.
App Review
2%
While not every platform offers an app, our data team looked at what the average user thought of available apps on the Apple App Store and Google Play Store.
Consumer Sentiment
34%
While I test every product, we also want to know what long-time users have found and experienced. This helps us find stories of outstanding performance and details of times when everything turned into a dumpster fire to give you a better expectation of performance before signing up.

Why You Can Trust Forbes Advisor Small Business

The Forbes Advisor Small Business team is committed to providing unbiased rankings and information with full editorial independence. We use product data, strategic methodologies and expert insights to inform all of our content to guide you in making the best decisions for your business journey.

Learn More: How We Evaluate Website Builders

  • 21 Companies Evaluated
  • 49 Decision Factors Considered
  • Four Levels of Fact-Checking
  • Hands-On Testing

What Is an E-Commerce Platform

An e-commerce platform is a type of software designed to allow online selling and buying. Different platforms tend to specialize in different facets of e-commerce. For example, some focus on blending POS and online sales, while others might focus on memberships or subscriptions.

E-commerce platforms generally include tools to:

  • Create a storefront
  • Handle payments and connect to payment processors
  • Integrate with in-person sales tools and point of sale (POS) systems
  • Create and manage a product catalog
  • Manage and update inventory
  • Manage appointment bookings
  • Manage subscription for digital or physical products
  • Facilitate digital product downloads and rights management
  • Manage order fulfillment and tracking
  • Facilitate marketing, including promotions and email marketing
  • Adjust SEO settings
  • Comply with security and privacy regulations and guidelines such as PCI-DSS

E-commerce platforms often include hosting, but some, like WooCommerce, are meant to work within other programs and do not include hosting. There are also headless e-commerce systems where the storefront and the backend functionality are separated to create a more unique shopping experience.


Differences Between E-Commerce Hosting and E-Commerce Platforms

E-commerce platforms are the software that runs your online store, while e-commerce hosting is website hosting designed to handle the more demanding needs of online stores for security, bandwidth, storage, uptime and server response times.

E-commerce hosting can be offered as a package deal with an all-in-one e-commerce solution or separately for systems working with other software and CMS products such as WordPress or Joomla!. E-commerce hosting is most often shared hosting, but packages can be for VPS, cloud or dedicated server hosting as well. Most of the best web hosting providers offer e-commerce-optimized hosting plans.


How Much Does an E-Commerce Platform Cost

E-commerce platform costs vary widely and range from free to thousands of dollars a month. Paid e-commerce platforms average around $39 for entry-level plans. Free e-commerce platforms often come with product and domain restrictions, along with limited features. Some also don’t include hosting and almost all plans require purchasing a custom domain name (at least after first year discounts).

Additional costs for e-commerce platforms beyond initial subscription fees often include: domain name (purchased from the e-commerce platform or through a domain registrar), integrations/plug-ins for extra functionality such as QBO for accounting, shipping management, dropshipping, product reviews and chatbots.


How To Choose the Best E-Commerce Platform

Finding the best e-commerce solution for your business means matching your needs to the platform and to your budget. Start by defining your budget and which features are must-haves and which features are would-like-to-haves for your plans.

Pro Tip
One of my favorite tricks is discovering which e-commerce platform my favorite shops use. When you’re looking for your first e-commerce platform, examining the tech stacks of shops with the features you want can help you narrow down your choices. Use a website like builtWith to peek under the hood.

Essential E-Commerce Platform Features

Beyond specialized needs for specific industries and online store types, there are some core features all e-commerce platforms should include, or have the ability to add on.

  • Web hosting. You need web hosting to store your online store’s content and serve it to visitors. All-in-one e-commerce platforms generally include hosting as part of the plans, but some will need stand-alone hosting at an additional cost.
  • Store and product embedding. Being able to connect your online store to other websites you own or post “buy” buttons on social media for featured products can improve sales. Single product “buy now” buttons are more common, while full store embedding, such as Ecwid offers, is less common.
  • Payment processors. Payment processors handle the electronic payments for your store. Processors, such as Stripe, Clover and PayPal, accept different payment methods, such as credit cards or electronic checks. Some e-commerce platforms offer a branded processor, while others only connect to outside processors. Be sure to watch for platforms that charge extra transaction fees if you don’t use the platform’s native processor.
  • Security. More security is always better, especially when dealing with sensitive data. For e-commerce platforms, non-negotiable security includes SSL or TLS certificates and PCI-DSS compliance. You’ll also benefit from features such as malware scanning, 2FA, user controls and automatic backups.
  • Online store builder. Unless you are using headless e-commerce and building your own storefront, a visual no-code website builder is vital to create your website. While some e-commerce platforms provide basic builders, some are powerful enough to regularly rank as some of the best website builders available. Having an included store builder also helps control your website costs.
  • Marketing. While it’s up to you to create a comprehensive marketing strategy, your e-commerce website should include marketing tools such as email marketing (or a connection to third-party email marketing software), connections to social media or social media management programs, sales and coupon management, affiliate programs and SEO controls. Some even allow you to set up pay-per-click (PPC) advertising from your online store dashboard.
  • Customer and technical support. Stakes are high in e-commerce, and every moment there is a glitch, you can’t figure out a feature or the site is down, costs add up rapidly. For the retail industry, the average cost of downtime is a staggering $1.1 million per hour, while small businesses in every industry average up to $25,000 in losses every hour. An e-commerce platform needs to have easy-to-reach and effective support.

Overall Value

We’d all love to have unlimited budgets, but the reality is that some e-commerce solutions will be out of reach. For example, Adobe Commerce, formerly Magento, generally costs upwards of $22,000 per year and is out of reach for many SMBs.

For most of us starting our first online store, or even making the first upgrade to a stronger platform, it’s a matter of getting the best mix of features for the price that’s within our budget.

Online store costs include:

  • Platform subscription costs. This is the e-commerce platform cost. If you can pay for a year or more upfront, most platforms offer discounts over monthly billing.
  • Payment gateway fees. Payment processors and credit card companies charge fees and percentages on every transaction.
  • Transaction fees. Some e-commerce platforms charge additional transaction fees on top of payment processing costs. A few charge transaction fees in lieu of a subscription cost, but others charge a fee if you don’t use the native platform payment processor.
  • Hosting costs. Many e-commerce platforms include hosting in the standard plan costs. However, headless e-commerce and e-commerce platforms designed to work within other systems or as open source platforms, such as OpenCart, may require you to purchase your own hosting plan. While basic shared hosting plan costs average between $6 and $35 monthly after introductory offers expire, e-commerce optimized hosting plans tend to range between $20 and $40 monthly on average. Note that managed hosting generally costs more than unmanaged hosting.
  • Extra costs. Extra costs associated with your e-commerce platform may include integration app fees and subscriptions, domain name costs, SSL or TLS certificates, design help and security add-ons.

Ease of Use

Without your own dedicated tech support department or a professional web developer and website designer team, you need an e-commerce platform that is easy to use. Look for e-commerce solutions that include intuitive menu arrangements and website builder controls, along with strong self-help knowledge bases and easy-to-reach technical support to improve your DIY experience.

Features and Functionality

Not all e-commerce solutions offer the same functions. Some offer limited core features plus many third-party integrations, such as Shopify, while others specialize in specific product types or sales channels. For example, Ghost focuses on paywalled digital content, and Square Online focuses on blending online and in-person shopping.

Matching the platform to what you are selling and your sales channels will save a lot of headaches now and when you are ready to scale in the future.

Integrations

No one can be an expert in everything, and e-commerce platforms are no different. The best e-commerce platforms recognize when better solutions already exist for specialized tasks and make it easy for you to connect those tools to your e-commerce store.

Common third-party integrations to look for include:

  • Accounting
  • Taxes
  • Marketing
  • Shipping
  • Payment processing
  • Customer loyalty
  • Affiliate programs

Scalability

Scalability means the ability to expand or contract your operations at any given time. While most e-commerce platforms offer shared hosting, which limits control and instantaneous resource scaling compared to cloud hosting, they usually provide the option to upgrade or downgrade plans with minimal delays. Still, because of the lack of instant scalability, you may want to plan ahead for busy seasons and temporarily upgrade ahead of time when needed.

Long-term scalability is also a concern. You need an e-commerce solution that can grow with you as your business grows overall. More than just hosting resources, that often means needing extra inventory locations, new sales channels and specialized sales features.


What Is the Best E-Commerce Platform for Your Business?

Finding the best e-commerce platform for your business largely depends on your budget, what you are selling, your technical skills and your goals. What’s right for one isn’t right for everyone. For example, you may not need a point of sale (POS) system if you are 100% online, but you may need integration with marketplaces like eBay or Amazon.

Here are my recommendations for a few use cases:

Best Free or Cheap E-Commerce Platforms

If you are on a shoestring budget, an e-commerce platform that minimizes up-front costs with free starter plans or low-cost starter plans might be best for you. OpenCart, Big Cartel and Square Online all offer free e-commerce plans.

Best E-Commerce Platforms for Scalability

If you expect to grow quickly or have long-term plans and don’t want to risk needing to change platforms later, look at e-commerce solutions with plenty of third-party integrations, custom enterprise plans and extra hosting options. Shopify and BigCommerce both offer many advanced features and growth capabilities.

Best E-Commerce Platform for Beginners

If you are a one-person show or a small business without a tech team, you need a platform that has a low learning curve with simplified controls and great online help files. While e-commerce is complex, good beginner e-commerce platforms include Ecwid, Squarespace and Square Online.


Frequently Asked Questions (FAQs)

Which e-commerce platform is best for dropshipping?

For sheer volume of choices and popularity, Shopify rules dropshipping in e-commerce with over 4,000 integrations to choose from. However, BigCommerce also offers great dropshipping controls and has over a dozen integrations with some of the biggest names in dropshipping, like Printful and AliExpress. BigCommerce also includes several integrations with dropshipping aggregators like Doba and Sprocket, which connect to hundreds of suppliers.

What is the best B2B e-commerce platform?

B2B e-commerce has specialized needs such as custom payment terms, password-protected catalogs and user controls. E-commerce providers with more advanced features to cater to B2B online selling needs include BigCommerce, Shopify and Shift4Shop.

How do I build an e-commerce website?

The easiest way to build an e-commerce website is to use an e-commerce platform that includes a visual no-code builder with free design templates. E-commerce solutions such as Square Online, Squarespace and Ecwid are particularly popular with beginners. Another option is to use your favorite website builder or CMS, such as WordPress, and embed your entire Ecwid store by copying and pasting a bit of code Ecwid provides.

What is a headless e-commerce platform?

Headless e-commerce platforms are e-commerce software that work in the background. Instead of controlling the shop design and user interface, plus the e-commerce functionality, headless e-commerce works with other software and APIs to do the behind-the-scenes work while other systems control the user interface and look. While not for beginners, headless e-commerce platforms offer the most formatting options, flexibility, customization and scalability.

What is an open-source e-commerce platform?

Open-source e-commerce platforms are similar to WordPress. That is, the code of the software can be seen by anyone and the licensing has few limits. In general, anyone can see the full coding of the software and adjust it or contribute to the overall codebase. Most open-source e-commerce platforms require separate hosting plans. Magento Open Source, OpenCart and PrestaCart are all open source e-commerce platforms.

Is there a free alternative to Shopify?

Yes, there are free Shopify alternatives. Open source platforms like WooCommerce and OpenCart are the most common free Shopify alternatives, although those often come with extra costs in hosting and plug-in needs. Other e-commerce platforms with free plans include Square Online (charges transaction fees), Big Cartel and Shift4Shop (if you have enough sales volume).


Next Up In eCommerce


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