The Key To Better Customer Relationships? Human-Centric AI
ByLisa Kant,
Brand Contributor
Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers as individuals.
The Key To Better Customer Relationships? Human-Centric AI
Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers as individuals.
ByLisa Kant,
Brand Contributor
Flexible Work Can’t Replace The Office—But Here’s How To Make It Work
Companies want flexible work to attract and retain talent but being in-office has advantages. Ensure remote and hybrid employees stay connected, productive, and supported
Brand Contributor
The AI Advantage: Freeing CX Leaders To Focus On What Matters Most
We all could use more time during the work week. Thanks to AI, our customers are gaining just that—and they’re using it to advance their teams, goals, and careers.
Brand Contributor
3 Ways AI Bolsters Employee Productivity And Satisfaction
The key to a happier, more productive workforce is AI, say HR leaders. By taking care of repetitive tasks, AI is helping employees focus on the work that feels truly meaningful.
Brand Contributor
AI Agents Fuel Record Black Friday & Cyber Monday Sales: 3 Tips For Retailers
Retailers are harnessing AI to manage demand spikes more effectively — here are three strategies to stay ahead.
ByRyan McGrew,
Brand Contributor
CX Trendsetters Are Surging Ahead—3 AI Investments To Close The Gap
New leaders have emerged in customer service—and they’re using AI to surge ahead of their peers and set new benchmarks for success.
Brand Contributor
The Rise Of Shadow AI In CX: 4 Benefits To An Integrated Strategy
More agents are using their own AI tools than ever before, presenting challenges and opportunities for CX leaders.
ByCraig Flower,
Brand Contributor
Startup Thinking, Enterprise Scaling: 3 AI-First Approaches
Startups are diving right in with AI and producing incredible results. Here’s how other businesses can do the same—no matter what size they are.
Brand Contributor
The New CX Org: Lean, Agile, And More Competitive
The future looks bright for CX leaders, with AI radically transforming the structure, operations, and capabilities of teams.
Brand Contributor
The Humanizing Power Of AI In CX
With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans.
Brand Contributor