Lowe’s Protection Plans are available upon request after purchasing products sold apart from the standard repair and replacement services. However, unlike other home warranty companies, Lowe’s plans only cover one item, and these plans work very similarly to extended warranty coverage. Lowe’s has been offering appliance protection plans for over 20 years. They are available for many products, including refrigerators, ranges, dishwashers and more.
These plans can help protect you from unexpected repair costs by covering parts and labor expenses when something goes wrong with your appliances.
Pros
- No deductible required
- Offers repair and replacement services
- No waiting period
Cons
- Product coverage limited to one per plan
- More expensive than other comprehensive home service contracts
- Not BBB accredited
Lowe’s Protection Plans at a Glance
Lowe’s is a U.S.-based hardware and home-improvement company with stores in 50 states. Founded in 1946, Lowe’s has grown to be the second-largest home improvement store in the world and the United States.
The company offers repairs and services to store-bought appliances through its Lowe’s Protection Plans which provides coverage beyond what comes with your manufacturer’s warranty. The additional security can help save you money on repairs, replacement parts and labor costs if appliances malfunction or break down within a certain period of time after purchase.
Key Takeaways
- Lowe’s Protection Plan offers extended warranty coverage for appliances and electronics purchased directly from Lowe’s, making it convenient for in-store customers looking for added protection.
- While the plan covers repairs, replacements and accidental damage on select products, some users report challenges with claim response times and follow-up support, which can vary by region.
- For select items like power tools and furniture, the plan includes accidental damage coverage, covering incidents like drops, spills and structural issues, depending on the product.
The Protection Plans offer replacement services, covering parts and labor costs, including in the event of a power surge. The company also offers a Fix It or Replace It policy to ensure that no matter how many repairs or defects a product has under coverage they’ll do their best to replace it.
You can purchase a Lowe’s Protection Plan at checkout when you buy certain appliances in-store. You can also buy online before your purchase through Lowe’s website or another retailer (like Amazon). The protection plan can be purchased per item, or you can obtain a joint protection plan for multiple appliances. There are over 55 items eligible for Lowe’s protection plans categorized under eight major groups.
Featured Partners
1
Select Home Warranty
Plans Available
3
Response Time
Great
Number of States
46 + District of Columbia
2
Choice Home Warranty
Plans Available
2
Response Time
Excellent
Number of States
49 + District of Columbia
3
American Home Shield
Plans Available
3
Response Time
Excellent
Number of States
48 + District of Columbia
4
AFC Home Warranty
Plans Available
4
Response Time
Excellent
Number Of States
47 excl. WA, HI and CA
Major Appliances
- Refrigerators
- Washing machines
- Dryers
- Over-the-range microwaves
- Ranges
- Dishwashers
- Cooktops
- Range hoods
- Wall ovens
- Freezers
- Trash compactors
Grills and Smokers
- Gas grills
- Gas smokers
- Electric grills
- Electric smokers
- Pellet grills
Outdoor Power Equipment
- Chippers
- Chainsaws
- Portable generators
- Trimmers
- Pressure washer
- Log splitters
- Tillers
- Edgers
Power Tools
- Drills and drivers
- Compressors
- Jointers
- Power and tile saws
- wet/dry vacuums
- Pneumatic nailers
- Drill presses
- Sanders
- Welders
- Routers
Heating and Cooling
- Air conditioners
- Fireplaces
- Evaporative coolers
- Heaters
- Dehumidifiers
- Portable fans
- Gas fire pits
- Humidifiers
Small Appliances
- Compact refrigerators
- Food processors and slicers
- Blenders
- Wine coolers
- Vacuums
- Coffee and espresso machines
- Mixers
- Toaster ovens
- Disposals
Plumbing
- Jetter tubs
- Water softener systems
- Water filtration systems
Water Heaters
- Electric and gas traditional water heaters
- Electric and gas tankless water heaters
Available Plans
Lowe’s protection plans are available in a three-year and five-year plan contract.
Lowe’s Protection Plans State Availability
Lowe’s protection plans are available in every state with Lowe’s stores:
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District Of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- Wisconsin
- West Virginia
- Wyoming
Other Benefits
All Lowe’s protection plans include these premium benefits:
- Payback reward: If you don’t use the plan for service before expiration, Lowe’s will give back 30% of the plan price.
- Keep It running reward: Get up to 50% back on items that keep your product running, such as water filters, lines and hoses, cooktop cleaners, and others.
- Restock your food reward: Receive up to $300 per incident of food loss due to a faulty refrigerator or freezer.
- Reinstallation labor: Lowe’s will help pay to get appliances hooked back up after the limited manufacturer’s warranty expires.
- Repair quick: Lowe’s will fix it in seven days to provide you a one-time reward of $50.
Fine Print
Lowe’s protection plans don’t cover accidental damage, abuse, routine maintenance or cosmetic damage. There are no deductive or hidden fees for any plan.
You can cancel your Lowe’s Protection plan within 30 days for free cancellation. After 30 days, the cancellation fee is a pro-rata refund less than any cost of labor, service or payments.
There’s also an option to transfer your Lowe’s Protection Plan if you sell or give away your product. To do this, you must contact the Plan Administrator with the new owner’s contact information and date of transfer.
Plan Pricing
Lowe’s Protection Plans are priced differently for each item. The cost of the protection plan is based on the cost of the item you are purchasing and the length of coverage you choose. However, the one-time fee ranges from $4 to $400 depending on the item’s price and the plan’s duration. There’s no deductible payable for repair or services.
Here’s an overview of the pricing for major appliances.
| PRODUCT PRICE | THREE-YEAR LOWE’S PROTECTION PLAN | FIVE-YEAR LOWE’S PROTECTION PLAN |
|---|---|---|
| $0 - $199.99 | $24.97 | $49.97 |
| $200 - $299.99 | $39.97 | $74.97 |
| $300 - $399.99 | $54.97 | $99.97 |
| $400 - $699.99 | $86.97 | $129.97 |
| $700 - $999.99 | $99.97 | $154.97 |
| $1,000 - $1,499.99 | $114.97 | $189.97 |
| $1,500 - $1,999.99 | $139.97 | $229.97 |
| $2,000 - $4,999.99 | $179.97 | $294.97 |
| $5,000 - $12,499.99 | $219.97 | $389.97 |
With Lowe’s Protection Plans, there is also an option to package multiple major appliances together. Here’s an example of pricing for bundled appliances.
| PRODUCT PRICE | 3-YEAR LOWE’S PROTECTION PLAN | 5-YEAR LOWE’S PROTECTION PLAN |
|---|---|---|
| Two laundry appliances | $81.97/each year | $124.97/each year |
| Two kitchen appliances | $89.97/each year | $134.97/each year |
| Three kitchen appliances | $83.30/each year | $132.30/each year |
Payout Limitations
The Lowe’s Protection Plans have payout limitations only for the premium benefits:
- 50% Reimbursement on Cosmetic Parts: This is limited to a $100 payment for each 12-month period during the plan coverage period.
- 50% Reimbursement on Performance and Care Items: This plan is limited to $100 for each 12-month period during the plan coverage period.
- Annual Preventative Maintenance Reimbursement: This is limited to up to $50 for every 12 months covered.
- Food Spoilage Reimbursement: This is limited to up to $300 for major appliance refrigerators and/or freezers or $100 for general merchandise compact refrigerators and wine coolers.
What We Like About Lowe’s Protection Plans
Lowe’s Protection Plans offer a notable advantage for customers seeking straightforward appliance and product coverage. Unlike traditional home warranties, these plans focus on individual items purchased through Lowe’s, covering a range of appliances, power tools and outdoor equipment. The plan provides flexibility in coverage duration, with three- or five-year terms available, plus benefits like no deductibles and straightforward repair or replacement services.
These plans cover accidental power surges, offering additional peace of mind for buyers and the no-waiting period policy means protection starts immediately upon purchase. Lowe’s also includes perks such as the “Restock Your Food” reward for refrigeration issues and a 30% cashback reward if no claims are made, adding practical value for homeowners.
What We Didn’t Like About Lowe’s Protection Plans
While Lowe’s Protection Plans provide useful coverage, they come with a few limitations worth noting. Coverage is limited to products purchased through Lowe’s, which may be restrictive for those looking to protect items from other retailers. The plans can also be more costly than comparable extended warranties, especially when bundling multiple items, which could be a drawback for budget-conscious shoppers. Additionally, the plans lack coverage for accidental damage, a feature included in some other protection plans, and customer support can involve multiple steps and entities, creating potential delays in claim resolution. Lastly, Lowe’s has received mixed reviews on service quality, particularly concerning claim processing and communication, which may be a concern for those prioritizing quick, seamless support.
Lowe’s Claim Response Times
Lowe’s Protection Plan emphasizes accessibility and efficiency in handling claims, allowing customers to file claims online or by phone with clear options for both regular and emergency services. For standard claims, Lowe’s aims to offer prompt service scheduling, typically working with an authorized technician for product repair. Emergency claims are prioritized during peak times or severe weather to minimize downtime and ensure urgent repairs are handled as swiftly as possible.
One notable feature is the Repair Quick Guarantee, which provides an added layer of assurance for customers needing rapid service. If a product covered by Lowe’s plan is not repaired within seven days from the scheduled appointment, customers may receive a $50 compensation. This guarantee depends on the customer’s acceptance of the first available service appointment and applies only to products eligible for on-site or pickup service, encouraging timely responses and keeping the repair process transparent.
Additionally, Lowe’s Protection Plan customer service is prepared to assist with the various claim categories, including standard repairs, emergency support and maintenance-related reimbursements. With these structured options, Lowe’s claims response times and policies aim to deliver a streamlined, customer-focused approach to handling repairs and replacements.
Customer Support & Reviews
Lowe’s Protection Plan is directly offered by Lowe’s for its in-store products, setting it apart from third-party warranties. Given this unique relationship, customer feedback on platforms like Reddit provides a closer look into user experiences specific to the protection plan itself, rather than relying on general sources like the Better Business Bureau or Trustpilot, which often cover the broader aspects of the company. Below, we’ll look into firsthand feedback from Reddit to understand how well Lowe’s protection plans serve customers in real-life scenarios.
In one detailed Reddit thread, a customer shares a frustrating experience with Lowe’s Protection Plan after purchasing a washer that they said started malfunctioning within two years. When the repair technician identified a need for new shocks, the customer said they waited months for the part to be ordered, only to later be told the washer was unrepairable. Attempts to reach Lowe’s customer service led to repeated assurances of a reimbursement check, but, according to the user, after several lengthy calls, the status unexpectedly changed, claiming no issues existed with the washer at all.
Throughout the thread, commenters discuss their own similar experiences with Lowe’s protection plans, noting difficulties in reaching consistent customer support and delays in receiving promised services or replacements. Several users also highlight challenges with the claim process, from extended response times to occasional discrepancies between what customer representatives state and actual follow-through actions. For some, Lowe’s offers only a store gift card for the depreciated value of the original product, which can add another layer of dissatisfaction.
This anecdotal evidence underscores potential areas for improvement in customer service responsiveness and plan transparency, two factors that Reddit users generally agree could be enhanced for a smoother protection plan experience. However, it’s worth noting this is just the experience of a select few Lowe’s customers and you should always reach out to the company directly with any concerns.
How Lowe’s Protection Plans Stack Up
Here’s how Lowe’s Protection Plans stacks up against some of the best home warranty companies in the industry.
Lowe’s Protection Plans vs. Liberty Home Guard
Lowe’s Protection Plans and Liberty Home Guard both offer options for protecting household appliances and systems, yet they cater to different needs. Lowe’s focuses on in-store products, emphasizing convenience for customers who want straightforward protection and peace of mind at the point of sale. Its plans cover a range of major appliances with options for in-home servicing, but reviews suggest variability in service response times.
In contrast, Liberty Home Guard, a standalone home warranty company, offers broader customization through its three main plans and over 35 optional add-ons. Liberty Home Guard is ideal for homeowners seeking flexibility and additional coverage options, though its $2,000 annual payout cap per item might be limiting for those with high-value appliances or complex systems.
Learn more: Liberty Home Guard review
Lowe’s Protection Plans vs. ServicePlus Home Warranty
Lowe’s Protection Plans provide repair or replacement coverage for appliances purchased from Lowe’s, making it a convenient choice for customers looking to simplify protection for newly purchased items. The plan options emphasize in-store repair support, though users have reported mixed experiences with claim processing. ServicePlus Home Warranty, on the other hand, operates independently from a specific retailer and offers two plans — Gold and Platinum — covering 15 and 20 items, respectively. With additional add-ons and a 24/7 claims hotline, ServicePlus provides homeowners more flexibility across multiple systems but has a $1,500 cap per contract, which could limit coverage for extensive repairs.
Learn more: ServicePlus Home Warranty review
Are Lowe’s Protection Plans Right for You?
If you’re not looking for a comprehensive home warranty plan, but instead need extended coverage for one or two in your household, Lowe’s Protection Plans might be right for you. However, since they’re limited to one product and only to products purchased at Lowe’s stores, this option might be too limited for some homeowners. If you are looking to get coverage for more than a couple of products purchased at different stores, it might be a better option to choose a different home warranty coverage solution.
Featured Partners
1
Select Home Warranty
Plans Available
3
Response Time
Great
Number of States
46 + District of Columbia
2
Choice Home Warranty
Plans Available
2
Response Time
Excellent
Number of States
49 + District of Columbia
3
American Home Shield
Plans Available
3
Response Time
Excellent
Number of States
48 + District of Columbia
4
AFC Home Warranty
Plans Available
4
Response Time
Excellent
Number Of States
47 excl. WA, HI and CA
Methodology
To determine the home warranty companies ranking, the Forbes Home editorial team analyzed 54 companies, with each company’s star rating determined by evaluating a variety of metrics and subcategories, including years of experience, signup and restrictions, plan pricing, fees and discounts, coverage features, property coverage, customer reviews and support and nationwide availability.
You can find out more about how Forbes Home rates home warranty companies on our detailed methodology page.
All figures and facts were accurate at the time of first publication.
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Frequently Asked Questions (FAQs)
Is a home warranty worth it?
Yes. A home warranty can be an excellent option to protect your home. Home warranties provide discounted repair and replacement services for major household appliances and systems, potentially saving you money on common wear and tear service fees and other unexpected issues.
What does a home warranty cover?
Home warranties cover household appliances like refrigerators and washing machines to home systems like plumbing and HVACs. Home warranties are a much more affordable option to repair, maintain or replace home systems and appliances.
Is it a good idea to buy an extended warranty?
Extended warranties for appliances and systems can help pay for issues that unexpectedly arise. Purchasing extended warranties coverage may be good if you know you won’t be able to handle the cost of major repairs or replacements out of pocket.
What’s the difference between a home warranty and home insurance?
Home warranties cover the service, repair or replacement of your home’s major systems and appliances. This type of warranty is issued by a home warranty company. A homeowner’s insurance provides coverage and financial protection in case of a disaster or accident.
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